Product Warranty &
Free Trial Information

14 DAY FREE TRIAL ON THE FOLLOWING HTE PRODUCTS

• Chi Machine
• HotHouse Far Infrared Dome
• Advanced Electro Reflex Energizer
• E-Power

Each of the above products comes with a 14 day free trial. The 14 day trial period
starts when you receive the product. Products are shipped directly from the manufacturer HTE Americas, Inc. via UPS.

If you are not 100% satisfied, you may return the product for a FULL Refund (excluding shipping)! The product must be in sellable condition and returned in its original package with all its original items.

If you want to return your product, all returns need to be AUTHORIZED within the first 14 days of receiving the product and All product returns require a Return Authorization Number. Make sure to keep your Invoice Number available, you will need this to receive a Return Authorization Number. 

HTE RETURN POLICY: SoQi Bed

Please inspect and count each piece of SOQI Bed when you receive your merchandise and keep all original packaging for return or exchange. If you are not satisfied with your HTE purchase, please call HTE Americas Customer Service Department for a Return / Exchange request within 14 calendar days of receiving your order.

All return items for SOQI Bed Set should be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that belong to the SOQI BED product. HTE will assess a 30% restocking fee on any opened hardware or accessory. PLEASE be advised that shipping handling fee will not be refunded.

HTE Product Warranties

General Warranty Repair Guidelines for HTE

HTE Americas, Inc. repairs all products free of charge if the damage occurs within the above time frame per product specified and the product is used correctly and in accordance to the products instructions. All repairs require a Repair Authorization Number from HTE Americas, Inc. Proof of purchase is also required, so please keep a copy of your invoice. Shipping back to the facility for repair is not covered, however shipping the repaired product back to you is covered.

Product repairs that are not covered:

1. Damage that occurs if the product is not used according to the operating instructions in the respective product manual.

2. Damage that occurs as the result of misuse of the product.

3. Damage caused by a natural disaster, i.e. fire, flood, earthquake, etc.

4. The product must not have been used in a boat, camping, or any other non-household use.

For additional information, please refer to the limited warranty information that comes with each specific product.

Again, If you have a problem with the product during the warranty period, contact HTE Americas, Inc. and obtain a Repair Authorization Number. You are responsible for shipping the product back to them for the repair, and they will repair the product, usually at no charge during the warranty period, and ship the product back to you.